It knows your world — and answers wherever your guests ask.
One Front Desk, on your site and on a WhatsApp link you drop on your posts, your bio, anywhere your guests already are. We stand it up and you teach it by text; it answers around the clock — with specialized knowledge of your business, your guests, and your area, plus live conditions — and gets deeper over time. No dashboard, no login.
The moment they ask — on your site and on WhatsApp.
Instant, 24/7
Day or night, every guest gets a real answer — never a "we'll get back to you."
Any language
Guests write in their language; Serj replies in their language.
Site + WhatsApp
On your website widget, and reachable on WhatsApp — the app your guests already use.
It runs on the app you and your guests already use. No new software, no login.
Update it by text.
Update it just like you would a staff member — send it a WhatsApp. Your Front Desk is the part that's yours: the agent plus everything you've told it. We stand it up from your website in about a week, then you keep it current — tell it what changed and it's live for guests in seconds, in your voice.
- Built from your site — no setup work for you.
- Update it like a staff member, in plain words.
- It's yours, and it sounds like you.
Plain words in. Knowledge updated. No dashboard.
Host teaches it once. The next guest already hears it.
Specialized for what you actually offer.
Knowledge Packs are curated reference for your area and specialty — the local knowledge a generic chatbot can't fake. And it doesn't just answer: it asks the right question first, then gives the answer that fits — how advanced a surfer you are, whether you're dive-certified, if you've got a boater's license. The packs carry the facts; your Front Desk carries your picks.
- Curated, structured local knowledge — not scraped guesses.
- Pack facts stay reference; your endorsements stay yours.
- We build and maintain it; you just add it on.
Add the packs for your area and specialty to your Front Desk.
It knows today.
Most of what it knows is fixed — your breaks, your dive sites, your amenities. The Local Conditions Pack is the part that's live: wind, tide, and weather, pulled from real marine data. It's what keeps "today" honest — the agent factors what's actually happening, and it hedges when it should.
- Live wind, tide & weather — real marine sources.
- Always hedged — "looks like X, confirm day-of."
- Scoped to conditions — it won't pretend to know more.
Live wind · tide · weather
It captures the booking.
When a guest asks about dates or pricing, Serj captures the lead and sends it straight to your inbox — tagged by channel, web or WhatsApp. You stop losing inquiries while you sleep.
- Every lead to your inbox, plus a daily digest.
- Tagged by channel — web or WhatsApp.
- Captured on the web→WhatsApp handoff, straight to your inbox.
Every inquiry captured — so you stop losing them while you sleep.
A generic chatbot is one box on one page. Serj is your whole front desk.
Four things a drop-in chatbot structurally can't do — together, they're the moat.
Knows your whole area
The Knowledge Pack gives it real local reference — the spots, the area, what suits whom. Not just your beds.
Knows today
The Local Conditions Pack factors live wind, tide and weather. Not a static brochure.
Is you, and current
Your Front Desk speaks in your voice with your picks — kept fresh because you text it. Not a stranger's script.
Goes where your guests are
One Front Desk across your site, WhatsApp, and the link you share on social or print. Not stuck on your website.
It gets deeper over time — without you lifting a finger
You keep teaching it the things only you know, and we maintain and deepen the area and specialty packs every month. It's not magic self-improvement — it's a maintained knowledge service that keeps earning its place.
Serj sits behind you and your staff — the collective knowledge on call, taking the after-hours, repetitive and multilingual load. It frees the team. It never replaces them.
Live agents today: dive & boats. The rest are rolling out.
Two more layers on the way.
Not live yet — here's what's next, so you know where this is headed.
Schedules
Your weekly lesson, charter and class times — so guests get the right answer about when, not just what.
Events
Your own reef cleanups and season openers, plus the local area calendar guests ask about.
Send your site. We build your Front Desk.
It's fast and easy to install — you don't touch a line of code. Send your website and a few details, and your Front Desk is live in under a week, running right alongside your booking page. Switching it on is one small snippet pasted into your site.
Add your concierge to your posts
Share a local pick from what you've taught Serj, drop your WhatsApp link on it, and turn followers into guests — whoever taps gets an answer in your voice and can ask whatever else they want. The post does the reaching; Serj does the answering.
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